FAQ

1. How far in advance should I place my order?
We are often booked months ahead of time, so the sooner you reserve your place on our calendar, the better. We require a minimum of 2 week notice. Please contact us to discuss our availability.

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2. Do you require a deposit? What payment do you accept?

We require a 50% deposit for orders $300 and over to secure the order and the balance due 7 days prior to pick up. For orders under $300 we require full payment at the time of the order. Deposits are non-refundable. Orders canceled in writing before 14 days prior to pick up will be given a 25% refund, after that refunds are unavailable. Orders/Inquiries are not secured without payment.

We accept Cash, Check, Visa/Mastercard. If paying by credit card a 3% convenience fee will be added.


3. How do I place my order?
To place your order please email us at melissa@melissassimplysweet.com or call us at 804-869-7464. We look forward to hearing from you.


4. Do you ship?
Some of our products are available to ship, however at this time only cookies, breads and lollipops are shippable. Please contact us to discuss shipping costs.


5. Do you have a retail store?
This is a home-based bakery with a separate commercial baking kitchen that is Virginia State Inspected, Licensed and Insured.


6. Do you offer nut-free baked goods?
Yes, even though we do offer baked goods with nuts we do not process nuts on the same equipment.


7. Do you have baked goods available at all times?
Since we are a custom bake shop all items are made to order to offer our customers the highest quality baked goods.


8. If I don’t see a flavor cake on your availability list, does that mean you can’t make it?
We are always up for a challenge and new ideas, you think of it and we will make it!


9. Do you delivery?

Yes! Depending on availability we are happy to delivery your sweets. Delivery is $15 within a 20 mile radius of Short Pump.


10. Do you offer tastings?

Yes! Tastings are available for weddings and orders over 100 servings. Tastings are by appointment only and cost $50. You will preselect 4 cake flavors and 2 icing flavors to sample during your appointment and if the order is placed, the cost of the tasting will be deducted from your order. We request only 2-3 guests during a tasting.